Privacy Policy

1. Introduction

Welcome to Relio1. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection, particularly through Meta (Facebook) advertisements and contact forms on our website.

By using our website and submitting information through our forms, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information Collected Through Meta Ads and Contact Forms

When you interact with our Meta (Facebook) advertisements and submit information through our contact forms, we may collect the following information:

• Name
• Email address
• Business name (if provided)
• Message or inquiry content
• Any other information you voluntarily provide in the contact form

2.2 Information Collected Through Meta Pixel

Our website uses Meta Pixel (Facebook Pixel) to track website visits and user interactions. This technology may collect:

• Page views and navigation patterns
• Interactions with our website (clicks, form submissions, etc.)
• Device and browser information
• IP address (anonymized where possible)

This data is collected to help us understand how visitors use our website and to improve our services. Meta may use this data in accordance with their own privacy policy.

3. How We Use Your Information

Important: We use the information collected through Meta ads and contact forms solely for the purpose of contacting you in response to your inquiry. We do NOT use your information for:

• Selling your information to third parties
• Marketing purposes (unless you explicitly opt-in)
• Sharing with advertisers or other businesses
• Any purpose other than responding to your specific inquiry

3.1 Specific Uses

• Contact Purposes Only: To respond to your inquiries, answer your questions, and provide information about our services that you have requested
• Service Improvement: To analyze website usage patterns and improve our website functionality (using anonymized data)
• Legal Compliance: To comply with applicable laws, regulations, or legal processes

4. Meta (Facebook) Advertising Policy Compliance

In compliance with Meta's Advertising Policies and data protection requirements, we want to be transparent about our use of Meta advertising services:

4.1 Use of Meta Ads

We use Meta (Facebook) advertising services to promote our business and services. When you click on our Meta ads and interact with our website:

• Meta may collect data about your interaction with our ads and website through Meta Pixel
• This data helps us understand the effectiveness of our advertising campaigns
• We do not receive personally identifiable information from Meta unless you voluntarily provide it through our contact forms

4.2 Data Collection Through Meta Lead Forms

If you submit information through a Meta Lead Form (Facebook Lead Ad), the information you provide is:

• Collected by Meta and shared with us
• Used exclusively to contact you regarding your inquiry
• NOT used for marketing, selling, or any other commercial purpose beyond responding to your inquiry

4.3 Your Rights Under Meta's Policies

You have the right to:

• Opt-out of Meta's data collection through your Facebook account settings
• Request access to any personal information we hold about you
• Request deletion of your personal information
• Unsubscribe from any communications from us

5. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, but will remain subject to this Privacy Policy

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Respond to your inquiry and provide the requested services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

If you request deletion of your information, we will delete it within a reasonable timeframe, subject to any legal retention requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Meta Pixel, to track website activity and store certain information. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

For more information about how Meta uses cookies and tracking technologies, please review Meta's Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is compliant with Meta's Advertising Policies and general data protection principles.